FAQs

We understand that customers may have questions before or after placing an order. To make your shopping experience as smooth and convenient as possible, we've answered some of the most common questions below.

Q. How long does order processing and delivery take?

  • Processing Time: 2–3 business days (Monday–Friday)

  • Transit Time: 3–4 business days (Monday–Friday)

  • Estimated Delivery Time: 5–7 business days from the date your order is placed

  • Order Cut-Off Time: 6:00 PM (GMT+1)

Orders placed after the daily cut-off time, on weekends, or on UK public holidays will be processed on the next business day.

Please note that delivery times are estimates and may occasionally be affected by:

  • High seasonal demand

  • Weather conditions

  • Courier delays

  • Public holidays

  • Remote delivery locations

If any unexpected delay occurs, we will do our best to keep you informed.

Q. Do you ship internationally?

A: At present, Kingwell Apparel only ships within the United Kingdom. 

Q. How much does shipping cost?

A: We offer Free Standard Shipping on all orders within the United Kingdom.

Q. How can I track my order?

A: Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can use the tracking details provided to monitor your shipment throughout its journey.

Q. What happens if I miss my delivery?

A: If a delivery attempt is unsuccessful, the courier may:

  • Attempt redelivery

  • Leave delivery instructions

  • Hold your parcel at a nearby collection point

Please refer to your tracking updates for the latest delivery information.

Q. Do I need an account to place an order?

A: No. You can complete your purchase using Guest Checkout without creating an account.

Q. Can I change my order after placing it?

A: We may be able to assist with changes such as:

  • Delivery address updates

  • Size changes

  • Product changes

Requests must be made before your order has been processed or dispatched.

Q. Can I change my shipping address?

A: Yes. Shipping address changes are possible provided your order has not yet been processed or dispatched.

Please contact our customer support team as soon as possible.

Q. I did not receive my order confirmation email. What should I do?

A: Please check your Spam or Junk folder first.

If you still cannot locate the email, please contact our support team and we will gladly resend your order confirmation.

Q. How do I return or exchange an item?

A: To request a return, refund, or exchange, please contact our customer support team within the eligible return period.

Returned items must be:

  • Unused and unworn

  • In their original condition

  • Returned with all original tags and packaging

For full details, please refer to our Return / Refund & Exchange Policy.

Q. How long do refunds take?

A: Once your return has been approved, refunds are issued to your original payment method.

Funds typically appear within 10 business days, depending on your bank or payment provider.

Q. Will I be notified about my return or exchange?

A: Yes. We will keep you informed throughout the process, including:

  • Return approval status

  • Refund processing updates

  • Exchange progress

  • Any additional information or requirements

Q. Do you charge for return shipping?

A: For returns involving damaged, defective, or incorrect items, Kingwell Apparel may provide a prepaid return shipping label.

For Change of Mind returns, customers are responsible for the return shipping costs. Please refer to our Return / Refund & Exchange Policy for complete details.

Q. How do I choose the correct size?

A: We recommend referring to the Size Guide available on each product page before placing your order.

If you require further assistance, our customer support team will be happy to provide general sizing guidance.

Q. Why does the product colour look slightly different from the website?

A: We make every effort to display product colours as accurately as possible. However, slight variations may occur due to:

  • Screen settings

  • Device display differences

  • Photography lighting

Minor colour variations are a normal part of online shopping.

Q. What payment methods do you accept?

A: We accept major debit and credit cards, including:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • Diners Club

  • JCB

Digital Wallets

  • Shop Pay

  • Apple Pay

  • Google Pay

All payments are securely processed through Shopify Payments using encrypted payment technology.

Q. What should I do if my payment fails?

A: If your payment is unsuccessful, please:

  • Check that your card details are correct

  • Ensure sufficient funds are available

  • Try an alternative payment method

  • Contact your bank if necessary

If the issue continues, please contact our customer support team for assistance.

Q. Is shopping on your website secure?

A: Yes. Kingwell Apparel uses SSL (Secure Socket Layer) encryption together with secure Shopify Payments technology to help protect your personal and payment information during checkout.

Q. How do I use a discount code?

A: Simply enter your discount or promotional code during checkout before completing your purchase.

If the code is valid, the discount will be applied automatically to your order total.

Q. Are your products environmentally conscious?

A: Kingwell Apparel is committed to improving sustainability wherever possible.

We focus on creating durable, long-lasting apparel and continually explore better materials, packaging solutions, and environmentally responsible business practices to help reduce our environmental impact.

Last Updated: 03 June 2026

Contact Us

Brand Name: Kingwell Apparel
Founder:
Registered Address:
Phone:
Customer Support Email: contact@kingwellapparel.co.uk
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+1)