Payment Policy

At Kingwell Apparel, we are committed to providing our customers with a secure, simple, and transparent payment experience. We use trusted payment providers through Shopify to ensure that every transaction made on our website is processed safely and efficiently.

This Payment Policy explains the payment methods we accept, how payments are processed, and the steps to take if you experience any payment-related issues.

Accepted Payment Methods

To provide a secure checkout experience, Kingwell Apparel uses trusted Shopify payment services for processing online transactions.

We currently accept payments made using the following methods:

American Express (Amex)
Diners Club
Discover
Maestro
Mastercard
Union Pay
Visa

All payment information is securely encrypted and processed through trusted Shopify payment gateways.

Kingwell Apparel does not store or have access to your complete payment card details.

Digital Wallet Payments

For a faster and more convenient checkout experience, we also support the following digital payment options:

• Shop Pay
• Apple Pay
• Google Pay

The availability of these payment methods may vary depending on your device, browser, and payment provider.

Currency

All prices displayed on our website are shown in British Pounds Sterling (GBP £).

Secure Payment Processing

Protecting your payment information is one of our highest priorities.

All transactions are securely processed through encrypted Shopify payment gateways designed to safeguard your personal and financial information during checkout.

For your security, sensitive payment details such as:

• CVV security codes
• Full card numbers

are never stored by Kingwell Apparel.

Payment Confirmation

After your payment has been successfully completed:

• You will receive an order confirmation email.
• Your order will move into processing.
• A payment receipt may also be issued depending on your payment method.

If you do not receive your confirmation email, please check your spam or junk folder before contacting our support team.

Failed Payments

If your payment is unsuccessful, we recommend that you:

• Double-check your card details.
• Ensure sufficient funds are available.
• Contact your bank to confirm the transaction has been authorized.
• Try an alternative payment method or card.

If you continue to experience payment issues, please contact our customer support team for assistance.

Duplicate Charges & Pending Transactions

In some cases, your bank or payment provider may place a temporary authorization hold on your account. These pending charges are usually removed automatically within a few business days.

If you believe you have been charged incorrectly or more than once, please contact us with your order details so we can investigate the matter promptly. If a duplicate transaction is confirmed, we will assist you with an appropriate refund in accordance with our Refund Policy.