Shipping Policy

Kingwell Apparel is committed to providing a reliable, transparent, and efficient delivery service. This Shipping Policy explains our order processing, shipping procedures, estimated delivery timeframes, tracking information, and how we handle shipping-related issues.

1. Shipping Destinations

We currently offer shipping services within the United Kingdom only.

2. Order Processing

All orders are processed within 2–3 business days, Monday through Friday.

Orders are not processed or dispatched on weekends or UK public holidays.

3. Order Cut-Off Time

Orders placed after 6:00 PM (GMT+1), on weekends, or during UK public holidays will be processed on the next available business day.

4. In-Transit Time

Once dispatched, orders are typically delivered within 3–4 business days, depending on the courier service and delivery location.

5. Estimated Delivery Time

The estimated total delivery time is 5–7 business days from the date your order is placed.

Please note that delivery times are estimates and may occasionally be affected by:

  • Peak seasonal demand
  • Adverse weather conditions
  • Courier service disruptions
  • UK public holidays
  • Remote or hard-to-reach delivery locations

If an unexpected delay occurs, we will make every reasonable effort to keep you informed.

6. Delivery Partners

To ensure secure and reliable deliveries, we work with trusted UK courier services, including:

  • Royal Mail
  • DPD UK
  • Evri

The courier assigned to your order may vary depending on your delivery location and operational requirements.

7. Shipping Charges

We proudly offer Free Standard Shipping on all orders within the United Kingdom.

There are no additional or hidden shipping charges beyond the amount displayed at checkout.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing:

  • Shipment confirmation
  • Tracking number
  • Courier details (where applicable)

You can monitor your shipment using the tracking link provided in your confirmation email.

If you do not receive the email, please check your spam or junk folder before contacting our support team.

9. Shipping Address Requirements

Customers are responsible for providing complete and accurate shipping information at checkout.

Please ensure the following details are correct:

  • Full Name
  • House or Apartment Number
  • Street Address
  • City
  • Postal / ZIP Code
  • Valid Email Address
  • Contact Phone Number

Providing incorrect or incomplete information may result in delivery delays, failed deliveries, or additional courier charges.

If you need to update your shipping details, please contact us as soon as possible. Once an order has been processed or dispatched, changes may no longer be possible.

10. Delivery Issues

Delayed Deliveries

If your order is delayed beyond the estimated delivery timeframe, please contact us. We will liaise with the courier and keep you updated throughout the investigation.

Lost Parcels

If your tracking information shows that your parcel has been delivered but you have not received it, please:

  • Check with household members or neighbours.
  • Check any designated safe places around your property.
  • Verify that the shipping address provided during checkout is correct.

If your parcel is still missing, contact our customer support team and we will investigate the matter with the courier.

Damaged Items

If your order arrives damaged, please notify us within 48 hours of delivery and provide clear photographs of:

  • The damaged item
  • The external packaging
  • The shipping label

Our team will assess the issue promptly and provide an appropriate resolution.

Incorrect Items

If you receive an incorrect product, please contact our support team immediately. We will work quickly to resolve the issue.

11. Customer Responsibilities

Customers are responsible for:

  • Providing accurate and complete shipping information.
  • Monitoring tracking updates after dispatch.
  • Being available to receive deliveries where required.

Kingwell Apparel is not responsible for delays or failed deliveries caused by:

  • Incorrect information provided by the customer.
  • Refused deliveries.
  • Multiple unsuccessful delivery attempts.
  • Events beyond our reasonable control, including severe weather, courier disruptions, strikes, or other unforeseen circumstances.

However, we will always make reasonable efforts to assist our customers in resolving any shipping-related issues.

12. Policy Updates

Kingwell Apparel reserves the right to update or modify this Shipping Policy at any time.

Any changes will be published on this page together with the revised "Last Updated" date.

Last Updated: 03 June 2026

Contact Us

Brand Name: Kingwell Apparel
Founder: 
Registered Address:
Customer Support Email: contact@kingwellapparel.co.uk
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+1)