Returns Refund & Exchange Policy

Kingwell Apparel is committed to providing a fair, transparent, and customer-friendly 30-day Return, Refund & Exchange Policy.

We understand that sometimes a product may not meet your expectations, may arrive damaged, or may not be suitable. This policy explains the conditions, procedures, and timelines for returns, refunds, and exchanges for purchases made from Kingwell Apparel.

1. 30-Day Return Window

Customers may request a return, refund, or exchange within 30 days of receiving their order.

To be eligible, the item must:

  • Be unused and unworn

  • Be in its original condition

  • Include all original tags, labels, and packaging

  • Show no signs of damage caused after delivery

You may also be eligible for a return if:

  • You received an incorrect item

  • The item arrived damaged

  • The item is defective

Damaged, defective, or incorrect items must be reported within 48 hours of delivery, along with clear photographic evidence where possible.

Please contact our customer support team before returning any item so that we can provide the correct return instructions.

UK Consumer Rights

Nothing in this policy affects your statutory rights under UK consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

If your item is faulty, not as described, or unfit for purpose, you may be entitled to a repair, replacement, refund, or other remedies under UK law.

Kingwell Apparel's 30-day return policy is offered voluntarily and is in addition to your legal consumer rights.

2. Non-Returnable Items

We are unable to accept returns in the following cases:

  • Items that have been worn, washed, altered, or damaged after delivery

  • Return requests made after 30 days of delivery

  • Items marked as Final Sale or Non-Returnable at the time of purchase

  • Missing original tags, packaging, or accessories

  • Items damaged during return transit due to improper packaging

All returned items are subject to inspection before any refund or exchange is approved.

3. Change of Mind Returns (Customer Remorse)

If you change your mind, order the wrong size, or no longer want the item:

  • The return request must be submitted within 30 days of delivery.

  • The item must meet all return eligibility requirements listed above.

  • Return shipping costs are the customer's responsibility.

  • No restocking fees will be charged.

  • We recommend using a tracked shipping service, as Kingwell Apparel is not responsible for returned parcels lost or damaged during transit.

4. Return Shipping Costs

For returns resulting from:

  • Incorrect items

  • Damaged products

  • Defective products

Kingwell Apparel will cover the return shipping costs and provide a prepaid return shipping label.

For Change of Mind returns, customers are responsible for the return shipping costs.

5. How to Return an Item

Step 1 – Request a Return

Contact our customer support team and provide:

  • Order Number

  • Product Details

  • Reason for Return

Our team will review your request and provide return instructions.

Step 2 – Prepare Your Return

Please securely package the item together with:

  • Original tags

  • Original packaging

  • Any included accessories

Step 3 – Ship the Item

Return the parcel following the instructions provided by our customer support team.

Where a prepaid return label has been issued, it must be used for the return shipment.

Step 4 – Inspection

Returned items are inspected within 1 business day of receipt.

You will receive an email confirming whether your return has been approved.

6. Refunds Timeline

Once your return has been approved:

  • Refunds will be issued to your original payment method.

  • Refund processing begins immediately after approval.

  • Funds typically appear within 7 business days, depending on your bank or payment provider.

  • A confirmation email will be sent once your refund has been processed.

7. Exchanges Timeline

If an exchange is approved:

  • The replacement order will be processed within 2–3 business days.

  • Delivery typically takes an additional 3–4 business days.

  • Estimated total delivery time is 5–7 business days.

All exchanges are subject to product availability.

If the requested item is unavailable, we may offer a suitable alternative or issue a full refund.

8. Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide:

  • Photographs of the item

  • Photographs of the packaging

  • Photographs of the shipping label

Our team will investigate the issue promptly and provide an appropriate resolution.

9. Refund Exceptions

We reserve the right to refuse a refund or exchange if the returned item does not meet the conditions outlined in this policy.

If a return is rejected, we will explain the reason and, where appropriate, arrange for the item to be returned to you.

10. Restocking Fees

Kingwell Apparel does not charge any restocking fees for approved returns.

11. Policy Updates

We may update this Return / Refund & Exchange Policy from time to time to reflect changes in our business, legal requirements, or operational procedures.

Any updates will be published on this page together with the revised Last Updated date.

Last Updated: 03 June 2026

Contact Us

Brand Name: Kingwell Apparel
Founder:
Registered Address:
Phone:
Customer Support Email: contact@kingwellapparel.co.uk
Live Chat: Available During Business Hours
Customer Service Hours: Monday – Friday | 9:00 AM – 6:00 PM (GMT+1)